The Hosted Login v2 resetPasswordRequest Screen

ImportantIdentity Cloud's 2FA feature is currently in Limited Availability. Please contact your Akamai representative as usage of 2FA features must be approved during Limited Availability. If you're looking for the Hosted Login v1 version of this screen, click here.


The resetPasswordRequest screen appears when a user clicks the Forgot your password link? on the signIn screen. On this screen, the user is asked to supply their email address; if that email address is valid (that is, the address can be found in the user profile store), then a reset password link is emailed to that address and the resetPasswordRequestSuccess screen is displayed. If the email address can’t be found in the user profile store, then resetPasswordRequest remains onscreen and the following error message is displayed:

Reset Password Screen Flow

The following graphic shows how the resetPasswordRequest screen fits into the Reset Password flow.

The resetPasswordRequest Screen : Technical Documentation