Managing Agents

The term "agent" in the Janrain Console is used for someone who has administrative rights. Agents can have different capabilities, depending on their role.

Where can you access agent roles in the Janrain Console? Use the Manage Agents page.

The Janrain Console supports 14 different roles, designed to give you more granular control over administrative access.

With the debut of the new Console roles, users who also hold Capture Dashboard roles are likely to encounter permission issues. If you’re a Capture Dashboard admin you don’t have to worry about this: admin role-holders automatically have...

The Janrain Console uses 14 different agent roles to make managing administrative access more granular. Each of the roles are covered here.

How can you restrict agent access to specific users' profiles within the Console?

How can you restrict agent access within the Customer Care Portal?

Agents in your organization may have different jobs and different responsibilities. Because of that, it might be better if those agents saw different attributes in their search results.

Agent groups dictate the attributes displayed in a member agent's search results; they do not determine the profiles that an agent has access to. Additionally, agents must still be assigned roles.

Console agent accounts are separate from user accounts and profiles. Follow this process for creating new agents.

You've received an invitation to be an agent in your organization's Janrain Console. Now what? Follow this guide for your next steps.

Use the Forgot Password link on the Console login page to change or reset your password.

It’s important to note that, when it comes to passwords, Console and Dashboard accounts are not linked: if you change your Console password, your Dashboard password will not change as well.

Console agents can be temporarily or permanently blocked. Here's how.

Janrain Console agent roles are granular by design. However, you can combine two or more agent roles for any agent to provide the correct level of access.

How do I delete a Console agent?

The Manage Agents page in Console lets you use unique character strings to filter your agents by name and/or by email address, making searching for agents much easier.

Exporting agent data is the only way that you can tell, at a glance, which agents have been restricted to a limited set of user profiles. Find out how.