Customer Insights Overview

Good things to know before using Customer Insights.

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Customer Insights Overview
Customer Insights is Janrain’s premier reporting and data analytics tool.
Logging on to Customer Insights
By default, a Customer Insights session lasts for 30 minutes; if you select the Stay logged in checkbox before logging in, your Customer Insights session will be extended to 30 days.
What Happens if You Forget Your Password?
If you can’t remember your password, just click the Forgot your password? link on the login page.
Customer Insights Event Types
Customer Insights tracks eight different event types, including new social and traditional registrations, social and traditional logins, entity creation, entity updates, and entity deletion.
Customer Insights Access Levels
Customer Insights includes two different access levels: Customer Advanced User and Customer Basic User.
Customer Insights Terminology
Customer Insights uses terminology that is unique to the product. Learn the terms and their definitions below.