The Console is the next generation of Identity C loud management tools, and the eventual successor to both the Dashboard and the Customer Care Portal. Which brings up an important question: what if you’re perfectly content with the Dashboard and the Customer Care Portal? After all, if the old tools already do everything you need them to (or at least if they seem to do everything you need them to), why would you want to go through the time and trouble required to learn something else? Does the Console really offer something that these other tools don’t?
Funny you should ask. As it turns out, the Console offers a number of things that its predecessors don’t:
- A single location for all your management tools, with a unified look and feel.
- Delegation of administrative authority by using a single mechanism: roles. This differs from the Dashboard, where access to the Capture Dashboard and to the Engage Dashboard are managed in different places, and by using different methodologies.
- Full-fledged user profile search capabilities, including the ability to write queries that employ wildcard characters and Boolean operators such AND and OR.
- The ability to export user profile data. The Console also allows you to export audit data for a specified user; this data provides a blow-by-blow account of every change that has been made to a user profile in the past 90 days, including the identity of the person who made the change, what they changed, and when they changed it.
For more background on the Console, including information on how to access the tool, take a look at these two topics:
Elsewhere in this documentation you’ll find detailed information on all the Console’s features and capabilities, including:
And what if you’ve already started using the Console, but things aren’t working the way you expected them to? In that case you might want to take a look at the article Frequently Asked Questions About the Console.